Organic Business Performance Improvement

Implementing a Quality Management System

Implementing and maintaining a quality management system to meet the requirements of the  ISO 9001:2008 standard may seem daunting.  But in reality, once you have taken the decision to undertake the work, you will soon realise that this is a significant step towards generating enormous improvements in your business.

The origins of quality management systems as we know them today can be traced back to the 1950's and some of the pioneering work of Edward Deming.  The evolution of the current standard stems from the fundamental principle of continuous improvement, and this, rather than excessive documentation should be the focus of an effective quality management system.  One of the core principles of Deming's work centred around Schewart's Plan, Do, Check, Act cycle, shown below:

PDCA Cycle

The benefits that a well documented and properly implemented system can bring to your organisation are tangible and manifest.  Amongst other benefits, they should include:

  • Improved productivity
  • Improved morale
  • Increased efficiency
  • Increased employee satisfaction
  • Increased customer satisfaction
  • Improved financial performance
  • Increased employee retention
  • Reduced training costs
  • Better focus on business drivers and key performance indicators

Can you afford not to implement a management system that can give you these benefits?  Designing and implementing the system can be greatly simplified by working with NetGrowth.  Our people have a wealth of practical experience in designing and implementing systems to the current standard across a broad range of industries.  Contact us today at and see how we can help you to achieve the ISO 9001:2008 standard

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